Questions & Answers

What type of furniture does Aprodz sell?

For the past 1 years the Aprodz Furniture, has been manufacturing “best of the best” furniture solutions available anywhere. The result is a unique, curated collection of high-end furniture designed to transform any space with both beauty and functionality.  Aprodz Furniture really is a one-stop solution for furniture for all projects from residential to large scale commercial. The collection is constantly evolving and expanding.

I am already a customer, and I have a question or need some assistance with my product. Who should I contact?

We have a dedicated customer service team committed to making sure that you are happy. Please email info@aprodz.com and our team will get back to you!

Can Aprodz ship to any location?

Aprodz wants to ensure that your shopping experience is smooth and hassle-free. We are committed to delivering your order accurately, in good condition and free-of-charge. We currently deliver to almost all locations in India. Please continue to visit our website for upcoming delivery destinations. While we ensure that you receive your orders within the delivery time indicated in our shipping policies, unforeseen and uncontrollable events may cause the delay of your delivery. We will contact you in the event of any disruption and keep you posted.

What form of payment does Aprodz accept?

We accept all debit and credit cards and online money transfer.

Can I have a Aprodz Furniture catalogue sent to me?

The best and most complete resource for all of the products is our website. You can also contact our customer executive to get it.

Does Aprodz ever have sales or promotions?

We have been in business for over 1 year and yes we have sales on our furniture. You can always be sure you are obtaining the best available price for any product you purchase and that it will never be sold for less. We have set the pricing for our products at the minimum that is possible for us to provide the level of service and care that our clients expect.

Do these products come with a warranty?

The products come with 12-month warranty against any manufacturing defects and any other issues with the materials that have been used. The warranty does not insure the product against any misuse, wear and tear in the natural course of product usage.

Is there a return & refund policy?

Return policy on products is applicable only for the following reasons: Damaged/dead on arrival, manufacturing defects, expired and incorrect product. And in such cases we offer easy replacements. In case, you receive such product, please contact us within 7 days of receipt. The time frame starts from the date the product was delivered as per the confirmation received from our logistics team and courier partners. Email us a few photographs with the order number and item code to info@aprodz.com. We will assess the damage and revert within 24 hours. We will either arrange to collect the product and send you a replacement free of charge or just send you a replacement part.

Do I need an appointment to visit Aprodz?

An appointment is necessary and therefore contact our customer executive to fix an appointment.

Will Aprodz assemble the product?

Yes, assembly will be provided free of cost on the registered pin codes mentioned on our websites and only for the products in which assembly is required. At the same time our team will make sure that the products you order are assembled and installed just the way you wanted it to be.

Can i change my shipping or billing address after an order has been placed?

Yes, you can change your shipping or billing address after placing the order but you have to contact within 24 hours in such case.

Why did Aprodz cancel my confirmed order?

The product ordered could be cancelled due to any of the following reasons:

  • The product is rejected at our quality check center due to bad quality and we are not able to arrange for a fresh product within the promised time as shown on our product information page.
  • The product is out of stock with us.