Return, Replacement & Refund Policy

At Aprodz, we are committed to providing you with quality furniture and a smooth shopping experience. We offer a risk-free replacement and resolution policy for products that are received damaged, defective, or different from what was ordered.

1. Reporting a Damaged, Defective or Incorrect Product

If your purchase does not match the product description, you receive an incorrect product, or the product has a manufacturing defect, please contact us within 48 hours of receiving your order.

To help us review and resolve the issue quickly, you must provide:

• Your order number
• Clear photographs of the product and the issue
• Clear close-up photographs of the damaged or defective area
• A complete and clear unboxing video recorded at the time of delivery

We strongly recommend recording the unboxing video from the moment the package is opened until the product has been fully unpacked and inspected.

For faster assistance, you can contact us on WhatsApp at +91 91664 85033 and send the required images and videos directly to our support team.

Claims reported after 48 hours of delivery may not be eligible for replacement or other resolution.

2. Inspection & Verification

Once you contact us, our team will review the photographs, videos, order details and other information provided.

Where required, Aprodz may conduct an inspection to verify the issue.

Our priority is to provide an appropriate and practical resolution based on the nature and extent of the issue.

Minor or Repairable Damage

If the issue is minor or can be repaired, it will generally not be eligible for return or replacement.

Where service is available, our technician may visit your location to inspect and repair the product.

Repair is the preferred resolution for minor or repairable issues.

Major Damage or Manufacturing Defect

If the product has major damage or a verified manufacturing defect that cannot reasonably be repaired, Aprodz will review the case and provide an appropriate resolution.

Depending on the circumstances, the resolution may include repair, replacement of the affected component, replacement of the product, or another suitable resolution determined by Aprodz.

The final resolution will depend on the nature of the issue, the inspection or verification results, and the feasibility of repair or replacement.

3. Returns and Replacements

Aprodz does not offer general returns or exchanges for change of mind, personal preference, or other non-defect-related reasons.

Returns or replacements are considered only in cases involving a verified incorrect, damaged or defective product, subject to the terms and verification process described in this policy.

Where an issue can be reasonably resolved through repair or replacement of an affected component, a full product return or replacement will generally not be provided.

4. Packaging for Approved Return or Replacement

If Aprodz approves a return or replacement and reverse pickup is required, the customer must properly pack and keep the product ready for pickup.

Aprodz will arrange the reverse pickup, but we do not provide packing or repacking services.

The product must be safely and securely packed to prevent additional damage during transit.

If the product is not properly packed or is not ready for pickup, the reverse pickup may be delayed or may need to be rescheduled.

5. Unboxing Video Requirement

Customers are strongly advised to record a complete unboxing video when receiving their order.

For claims relating to transit damage, an incorrect product, missing components or visible delivery-related issues, the complete unboxing video may be required as part of the verification process.

A clear unboxing video helps our team determine the condition of the product at the time of delivery and enables us to process genuine claims more efficiently.

6. Colour, Finish & Material Variations

Slight differences in colour, shade or appearance do not qualify for return or replacement.

The actual colour and appearance of a product may vary slightly from the images shown on our website due to:

• Photography and studio lighting
• Camera settings and image processing
• Screen, monitor or mobile display settings
• Brightness and colour settings of the customer's device
• Natural variation in fabric, finish, polish or material

Furniture made using natural wood may also have variations in wood grain, veins, knots, texture, tone and natural patterns. These characteristics are inherent to natural materials and may cause the actual product to look slightly different from website photographs.

Such natural or presentation-related variations are not considered manufacturing defects and cannot be used as a basis for return or replacement.

7. Customised and Made-to-Order Products

Customised, personalised or made-to-order products are not eligible for cancellation, return or refund due to change of mind or personal preference.

If a customised or made-to-order product is received damaged, defective or incorrect, the issue will be reviewed under the verification and resolution process described in this policy.

No monetary refund will be provided. Any approved resolution will be handled through repair or replacement, as applicable.

8. Order Cancellation

Orders cannot be cancelled once they have been placed.

Customers are therefore requested to carefully review the product, specifications, quantity, delivery address and other order details before completing the purchase.

Aprodz may reserve the right to cancel or refuse an order in exceptional circumstances such as product unavailability, pricing errors, payment-related issues or suspicious or fraudulent activity.

No monetary refund will be provided for cancelled orders.

9. Refunds

Aprodz does not offer monetary refunds under any circumstances.

For products that are received damaged, defective or incorrect, the case will be reviewed according to the verification and resolution process described in this policy.

Where applicable, an eligible issue may be resolved through technician repair, replacement of an affected component, product replacement or another suitable non-monetary resolution determined by Aprodz.

No monetary refund will be provided, including for approved damaged, defective or incorrect-product claims.

10. Exclusions

The following are generally not eligible for return or replacement:

• Change of mind or personal preference
• Incorrect size, colour, model or product selected by the customer
• Slight colour or shade differences caused by photography, lighting or display settings
• Natural variations in wood grain, veins, knots, texture, tone or finish
• Minor or repairable damage
• Normal wear and tear
• Damage caused by misuse, negligence, accidents or improper handling after delivery
• Damage caused by water, fire, moisture, excessive heat or chemicals
• Damage caused by improper assembly, installation or relocation
• Unauthorised modifications or repairs
• Damage occurring after delivery due to circumstances outside Aprodz's control

No monetary refunds are provided under any circumstances.

11. Final Assessment

Every claim is reviewed based on the specific circumstances and the information provided by the customer.

Aprodz reserves the right to determine the appropriate resolution after reviewing the claim and, where required, inspecting the product.

The objective of this policy is to ensure that genuine damaged, defective and incorrect-product issues are addressed fairly and efficiently through an appropriate repair or replacement resolution.

12. Contact Us

For any damaged, defective or incorrect product claim, please contact us within 48 hours of receiving your order.

WhatsApp: +91 91664 85033

You can send your order number, photographs, videos and unboxing video directly to us on WhatsApp for faster assistance.

Email: common1.aprodz@gmail.com

Aprodz Furniture
P.No 2,K NO .542/2 Narayan Nagar, Sangriya
Jodhpur, Rajasthan 342013, India

Our team will review your concern and guide you regarding the appropriate resolution.