Return, Replacement & Refund Policy

At Aprodz, every piece of furniture is crafted with care and undergoes quality checks before dispatch. In the unlikely event of a concern, we are committed to resolving it quickly and efficiently.

1. Reporting an Issue

If your product arrives damaged, defective, or with missing components, you must notify us within 24 hours of delivery by contacting us on WhatsApp: +91 9166485033.

To process your request, please provide:

• Your Order Number
• A complete unboxing video (mandatory)
• Clear photographs of the product and the issue
• Close-up images showing the defect or damage

Please Note: Claims submitted without a complete unboxing video may not be eligible for review.

2. Inspection & Verification

All service requests are subject to verification by the Aprodz Quality Team.

Based on the information provided, we may request additional photos, videos, or arrange an inspection. Once the issue is verified, the most appropriate resolution will be determined.

3. On-Site Repair

Our first priority is always to restore your furniture to its original condition.

For approved claims, Aprodz will arrange an on-site repair through our authorized service technician wherever service is available. The technician will visit your location to inspect and repair the product.

If an on-site repair is not feasible, Aprodz may repair or replace the affected component as deemed appropriate.

4. Return & Replacement Policy

As most Aprodz products are handcrafted and manufactured specifically for our customers, returns and product replacements are generally not applicable.

We are committed to resolving genuine manufacturing or transit-related issues through professional repair or replacement of the affected part whenever possible.

5. Custom & Made-to-Order Products

All customized, personalized, modular, and made-to-order furniture is manufactured exclusively based on customer requirements and specifications.

Therefore:

·        Orders for custom products cannot be cancelled once confirmed.

·        Custom products are not eligible for return or refund.

·        In the event of a verified manufacturing defect or transit damage, Aprodz will first arrange an on-site repair through our authorized service technician.

·        If the damage is significant and cannot be resolved through repair, Aprodz may, at its sole discretion, replace the affected product or component.

·        Refunds for custom products will only be considered in exceptional circumstances where Aprodz is found to be solely at fault and repair or replacement is not technically or commercially feasible.

·        All such requests are subject to inspection and approval by the Aprodz Quality Team, whose decision shall be final.

6. Refund Policy

Refunds are not applicable under normal circumstances.

A refund will only be considered in exceptional cases where:

• The issue has been verified by the Aprodz Quality Team.
• The issue is determined to be solely due to Aprodz's fault.
• Repair, part replacement, or any other reasonable resolution is not technically possible.

Any approved refund will be processed through the original payment method.

7. What Is Not Covered

This policy does not cover:

• Change of mind after purchase
• Incorrect size, colour, or model selected by the customer
• Normal wear and tear
• Damage caused after delivery due to misuse, negligence, accidents, water exposure, fire, or improper handling
• Products modified or repaired by unauthorized persons
• Natural variations in wood grain, texture, fabric, polish, or finish, which are inherent characteristics of handcrafted furniture

8. Final Decision

All repair, replacement, and refund requests are subject to verification by the Aprodz Quality Team. Aprodz reserves the right to determine the most appropriate resolution based on the inspection findings, and the decision of the company shall be final.

Contact Us

For any assistance regarding your order, please contact us:

WhatsApp: +91 9166485033

We are committed to providing the best possible support and ensuring every genuine concern is resolved promptly.